• Choosing stop on wrong side of road / wrong bay at bus station.
Every stop point has a unique code - even unmarked stops opposite a marked stop.
Locations can be checked using the map feature.
There is a nearby stop points search facility which can help if you start searching a wider area and then narrow down to somewhere more appropriate.
Using stop codes is the most reliable way to identify a stop and consistent with suppliers of next bus information using mobile phones / web sites.

• Famous pub or restaurant names and shops.
Often a nearby stop has the same name, but this is not always the case.

• Town names and locations.
Stop names are the primary method of searching locations. In some cases town names are missing from the stop information we receive.
For example searching 'aberdeen bus station' usually works but 'pwllheli bus station' may not return any information.
In the latter case search for 'pwllheli` first and then use the nearby stop feature to find the bus station.

• Road names.
A stop near a road junction often takes the name of a joining side road.

• Metro/train stations and ferry terminal names.
A bus stop servicing these may take the name of a nearby road, or other key site, and not the name of the station/terminal.
Departure times for these may show metro/train/ferry services, if available, but not the bus services you require.
If this occurs use the nearby stop point feature to find nearby bus stops.

• Bus stations.
Similar to comments above about Metro/train stations and ferry terminals.
Even bus stops by a bus station sometimes take the name of a nearby road - stop could be on road outside the bus station, please check!

• Bank and public holidays.
The departure page shows normal Monday to Sunday journeys.
We try to show a warning when the current date is bank or public holiday in part of the UK. Some parts of the UK have different bank / public holidays.
If necessary use the day of travel feature to check scheduled services on specific dates.

• Services around midnight.
Services which operate over midnight can sometimes cause confusion as to which day they apply to. Consider this example:
  Mon  00:15 00:30 06:00 ... 23:30 00:05 00:35;
All services between 00:15 and up to 23:30 operate on Monday.
The 00:05 and 00:35 services are a continuation of the Monday timetable which have run over into Tuesday.
To see if there is a 00:05 service on Monday morning it will be necessary to check the Sunday timetable!

• Services run by several operators.
Some services are run by different operators depending on time of day and day of week, this can sometimes produce multiple departures.
Similarly when services cross administrative boundaries we sometimes get 2 sets of data which can be difficult to automatically synchronise.
Note that returns, explorer and season tickets are often not accepted on other operators, even for the same route.

• Services occasionally following different routes.
Some services make detours at different times / days of week - for instance when calling at business parks, leisure places and schools.
E.G. a service might go through a business park Monday to Friday but on Saturday goes round it.
If you are looking for a stop serving the business park this can be confusing as some times/days may be missing.
If this occurs use the hour glass button on the 'favourite stops' page to find nearby stops.
When querying departure times you can put all those stops into, say, the outward journey from list.